Refund Policy
Effective July 2026 · Steagus Publishing (a division of Steagus, LLC)
Every paid Steagus product comes with a free 30-day trial, so you can use the complete software before you spend anything. We ask you to try it, and to ask any questions in our Community or through the Contact Us form before buying.
Try it free for 30 days
Every paid Steagus product comes with a free 30-day trial. The trial is not a limited demo: it is the complete product, every feature, working on your own files, for thirty days. We strongly encourage you to use the trial and confirm the software fits your needs before purchasing. If you have any questions about what the software does or whether it fits your situation, please ask us before you buy, through the Contact Us form on steagus.com.
All sales are final
Because the trial lets you use the complete software for thirty days before purchase, all sales are final and purchases are non-refundable. We encourage you to use the trial and ask any questions first, rather than purchase and then return.
When the trial ends
When your trial period ends, nothing is deleted and you are not locked out of your own data. Some features stop being available until you enter a license key:
- Schedule C Expense Tracker — you can no longer add new entries or edit existing ones. You can still open the program, review all of your records, and export all of your data.
- Abisam — tag editing, creating new playlists, and adding new folders become unavailable, and the Maintenance tab is dimmed. The rest of the program keeps working and your library stays fully playable.
Either way your files and records stay on your computer. They are yours.
If something genuinely does not work
We stand behind our software. If you run into a genuine technical problem that prevents the product from working, contact us within 30 days of your purchase and we will work with you to resolve it. If we cannot get it working for you, we will make it right, which may include a refund at our discretion. This covers real technical failures, not a change of mind after purchase.
To request help, open the Settings section in the app, use Copy support details under Registration & Support, and paste that information into the Contact Us form on steagus.com along with a description of the problem you are having. Those details help us diagnose the issue quickly. They contain none of your records.
How refunds are processed
Where a refund is issued, it is processed by our payment provider acting as the Merchant of Record, back to your original payment method. Please allow a few business days for it to appear.
Questions
If you have any questions about this policy, contact us through the Contact Us form on steagus.com.